Response Maintenance and Improvement Works

What the buyer says

The contracts associated with this competition will deliver responsive maintenance, emergency repairs, void property works, civil engineering, asbestos services, fire safety works, and associated inspections across the Housing Executive's properties within the relevant region. The successful Supplier(s) will provide a 24/7/365 responsive repairs service, undertake technical and compliance inspections, manage multi‑trade repair tasks, and support statutory landlord obligations. Works include working in occupied and unoccupied homes, communal areas, and Housing Executive owned land and buildings. The Supplier(s) must meet extensive requirements in health and safety, customer care, IT integration, appointments, reporting, social value, environmental sustainability, and performance management, and must collaborate with the Housing Executive. No minimum volume of work is guaranteed. The full scope is set out in the Tender Documents. In accordance with the Procurement Policy Note 01/21 – Social Value in Procurement, the contracts will deliver measurable social value outcomes. Under this Procurement Suppliers will be required to support the Housing Executive's social value objectives. Accordingly, Contract performance conditions and Award Criteria may relate, in particular, to social value.