Let’s Talk Money – Debt & Housing Support Service

What the buyer says

Caerphilly County Borough Council is seeking to appoint a suitably qualified organisation to deliver the Let's Talk Money Debt and Housing Support Service. The service is jointly funded through the Housing Support Grant (HSG) and the Children’s and Communities Grant (CCG – Families First) and is designed to support individuals and families experiencing financial instability where debt is a primary driver of housing risk, homelessness, or wider family instability. The service is referral‑led, accessed primarily through the Housing Support Gateway, and is specifically designed for individuals and families who do not engage well with appointment‑based or advice‑only services. This includes people who are homeless, living in temporary accommodation, sofa surfing, or experiencing complex needs. The Authority is seeking to appoint a suitable Provider to deliver a targeted, debt‑led housing support service for people aged 16 years and over living within the Caerphilly County Borough. The aim of the service is to prevent homelessness, sustain tenancies, and improve family resilience through hands‑on, needs‑led and practical support delivered via a single lead worker model. This includes financial capability and budgeting support, managing debt by securing viable debt solution options, and addressing housing‑related issues that may impact financial stability or tenancy sustainment. The service will provide income maximisation support, benefit entitlement checks, welfare benefit applications, mandatory reconsiderations and appeals where these relate to individuals already receiving support through the service and where debt-related financial instability remains the primary presenting issue. Referrals relating solely to welfare benefit support, welfare rights issues, mandatory r…