- Value
- £43.6m
- Closes
- 29 Dec 2026 (51 days)
- Where
- North West
- Lots
- 5
- Suitable for SMEs
- Yes, says the buyer
- Contract
- 1 Oct 2027 – 30 Sep 2030
In plain English
United Utilities Water wants debt collection agencies and outsourcing firms to chase unpaid household water bills across five separate lots, covering first and second stage collection, doorstep visits, vulnerable customer handling, final accounts, trace and collect, low value cases and probate/deceased accounts. The work runs for three years from 1 October 2027 to 30 September 2030, with an estimated total value of around £43.5m.
Good fit for: Debt collection agencies and business process outsourcing firms handling consumer debt.
- Suppliers must follow Fair Pay guidelines, applicable industry standards and good industry practice, and show how compliance failures are managed
- Handling of customer data supplied by United Utilities
- Specialist capability needed for vulnerable customers and probate/deceased accounts
Written with AI from the official notice. Check the notice before relying on it.
What the buyer says
The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines. United Utilities will provide Customer Data containing the details of the Debts to the Supplier who will work through the agreed processes to collect the Debts and remit the collected funds back to United Utilities including any additional information obtained whilst securing payment. All Suppliers must adhere to all applicable industry standards and Good Industry Practice and be able to ensure compliance and how failures are managed and resolved.
Getting the documents
uk.eu-supply.com (the buyer's own site, usually free to register).
Procedure: Competitive flexible procedure (Flexible: the buyer sets the stages, often a shortlist first, then bids). Published 9 Sep 2026.
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