Open tender · Notice 098237-2026
For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service
- Value
- £750k
- Closes
- 16 Nov 2026 (8 days)
- Where
- North West
- Lots
- 1
- Suitable for SMEs
- Yes, says the buyer
- Contract
- 1 Jan 2027 – 31 Dec 2030
In plain English
Oldham Metropolitan Borough Council wants a supplier to run a telephone-based emergency housing advice service for households at risk of homelessness outside normal office hours. It covers weekday evenings and nights (5pm to 9am) and all day at weekends and bank holidays, in the North West, from 1 January 2027 to 31 December 2030, with an estimated value of £750,000.
Good fit for: Telephone-answering or out-of-hours advice providers with experience of housing or homelessness support.
Written with AI from the official notice. Check the notice before relying on it.
What the buyer says
To meet legal requirements to provide an out-of-hour emergency service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service. The successful contractor will undertake the duties outlined within the Out of Hours Contract enabled the Local Authority to continue to fulfil its statutory responsibilities and provide emergency out of hours housing advice and support. The Out of Hours Emergency Homelessness Support Service is a telephone-based service that residents can contact outside of usual office hours: Monday - Friday 5pm-9am overnight support, and Saturday - Sunday 24hours support inclusive of bank holidays. Based on historical spend it is estimated the new contract spend will be circa £125,000 per annum. This figure does not guarantee the Contract value or spend.
Getting the documents
procontract.due-north.com (the buyer's own site, usually free to register).
Procedure: Open procedure (Open: anyone can bid, in one stage). Published 18 Oct 2026.
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