Open tender · Notice 098107-2026
British Sign Language Customer Information Service
- Value
- £1m
- Closes
- 8 Dec 2026 (30 days)
- Where
- London
- Lots
- 1
- Suitable for SMEs
- Not stated
- Contract
- 1 Apr 2027 – 30 Sep 2028
In plain English
Rail Delivery Group wants a supplier to provide a National Rail British Sign Language service that takes approved industry data, turns it into BSL translation, and shows it on digital channels, station screens and onboard screens. The contract is for 1 year with a possible further year if funding is confirmed, running from 1 April 2027, with an estimated value of £1,000,000 covering both set-up and running costs.
Good fit for: A technology or accessibility firm able to build and run automated BSL translation of live information for screens and apps.
- Target go-live of 30 September 2027
RDG is aiming to have the solution in place for implementation on the National Rail Enquiries channels by the 30th September 2027
- Extension depends on funding being confirmed
with the intention of extending the contract for a further 2 years (1+1) upon funding confirmation
- End date may change with go-live date
The contract end will be dictated by project go-live date, therefore the date indicated in this Tender notification is subject to change.
Written with AI from the official notice. Check the notice before relying on it.
What the buyer says
RDG is looking to secure a supplier to deliver a National Rail British Sign Language solution that can consume approved industry data sources, process them and provide a BSL translation that the system's users can display on their digital channels, in station screens, and onboard screens. RDG is looking to put in place a contract for 1 year, with the intention of extending the contract for a further 2 years (1+1) upon funding confirmation. The contract value for this tender covers both the Capex and Opex amounts. RDG is aiming to have the solution in place for implementation on the National Rail Enquiries channels by the 30th September 2027; however, bidders must indicate whether this timeline is suitable in their responses. The contract end will be dictated by project go-live date, therefore the date indicated in this Tender notification is subject to change.
Getting the documents
raildeliverygroup.tlb.app.jaggaer.com (the buyer's own site, usually free to register).
Procedure: Competitive flexible procedure (Flexible: the buyer sets the stages, often a shortlist first, then bids). Published 16 Oct 2026.
What similar contracts went for
Similar contracts went for £200k to £1.1m (3 since 2025; 1 won by small firms).
| Contract | Won by | Value | Awarded |
|---|---|---|---|
| British Sign Language Corporate Officer of the House of Commons | Red Bee Media Ltd SME | £735k | 4 Jun |
| Lot 2: British Sign Language Interpretation and Translation Service Kettering General Hospital NHS Foundation Trust | Sign Solutions UK Limited | £1.1m | 31 Mar |
| Interpretation & Translation Services - British Sign Language NHS Staffordshire and Stoke-On-Trent Integrated Care Board | Assist Sensory Support | £200k | 14 Mar |
From the award notices on Find a Tender and Public Contracts Scotland. Values are as each notice states them and cover the contract's whole term: most notices give the value before VAT, but about one in seven gives only a figure including VAT. AI picked these as the same kind of work and can be wrong, so check what each one included before you price.
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