HAC6124 Integrated Statutory Advocacy Service

What the buyer says

Tower Hamlets Council proposes to procure a high-quality, person-centred Integrated Statutory Advocacy Service to ensure that residents eligible under national legislation receive timely, independent, and effective advocacy. This procurement will bring together the following two separate advocacy contracts into a single contracting approach: 1. The Integrated Statutory Advocacy Service (ISAS), which supports Tower Hamlets residents in the borough and across the Northeast London (NEL) footprint with a range of statutory advocacy support, including Independent Mental Capacity Advocacy (IMCA), Responsible Pair Persons Representative (RPPR), NHS Complaints Advocacy, and Care Act Advocacy (CAA). 2. The Out-of-Borough Statutory Advocacy Service, which ensures eligible Tower Hamlets residents temporarily placed outside of NEL boroughs receive independent statutory advocacy. This includes RPPR and CAA functions only. The intention is to effectively merge these two contracts and go out to the market for a nationwide Integrated Statutory Advocacy Service. It will ensure that individuals: • Are supported to understand and exercise their rights • Can participate fully in decision-making about their care and support • Have their voices heard where capacity is limited or fluctuating • Receive consistent, high-quality advocacy regardless of where they live The scope of this procurement covers: • Independent Mental Capacity Advocacy (IMCA) including DoLS and Relevant Person’s Paid Representative (RPPR) functions • Care Act Advocacy (CAA) for people with substantial difficulty participating in care planning or safeguarding • NHS Complaints Advocacy