Open tender · Notice 090260-2026
National Insurance & PAYE Service Support and Change
HM Revenue & Customs
- Value
- £470.1m
- Closes
- 19 Oct 2026 (26 days)
- Where
- UK-wide
- Lots
- 1
- Suitable for SMEs
- Not stated
- Contract
- 25 Jun 2027 – 24 Jun 2032
In plain English
HMRC wants a supplier to run day-to-day support and maintenance for its National Insurance and PAYE System (NPS), plus a change team to deliver updates tied to legislation, business events and strategic milestones. The contract runs five years from 25 June 2027 to 24 June 2032, with an estimated value of around £470m.
Good fit for: Large IT services firms that support big legacy government systems, or specialists joining a prime's team.
Watch out: Single lot worth roughly £470m over five years, so bidders must show they can run a critical national system at scale; Work covers a legacy technology estate with limited modularity, alongside a move towards service-oriented architecture; Competitive flexible procedure, likely to involve several rounds before award
Written with AI from the official notice. Check the notice before relying on it.
What the buyer says
HM Revenue & Customs (HMRC) is procuring for the National Insurance and PAYE System (NPS) procurement. This involves the delivery of Business Application Support and Maintenance services for NPS and other services. The scope of this requirement includes: Business Application Support & Maintenance ("Run"), and A Change Management capability to support change aligned to strategic milestones, key business events, and legislative or business-driven updates. NPS currently operates on a legacy technology estate with limited modularity and scalability. HMRC's future ambition is to transition towards a more agile, service oriented architecture that supports strategic goals for Income Tax and National Insurance Contributions (NICs) administration, including increased real time processing capability. This investment lays the groundwork for future innovation by ensuring HMRC has access to adaptable and resilient support services that can respond effectively to evolving policy, customer needs, and technology opportunities.
Procedure: Competitive flexible procedure. Published 23 Sep 2026.
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