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Open tender · Notice 098548-2026

Provision of flexible Benefits Administration Services and Platform

Ofcom

Value
£350k
Closes
30 Nov 2026 (22 days)
Where
London
Lots
1
Suitable for SMEs
Yes, says the buyer
Contract
1 Jul 2027 – 30 Jun 2032

In plain English

Ofcom wants a supplier to run its flexible benefits scheme end to end, including enrolment, payroll and provider reporting, staff queries and an online benefits platform, for up to five years from 1 July 2027. The contract is estimated at £350,000 in total and is open to bids now until 30 November 2026 at 12:00.

Good fit for: Employee benefits administrators and software providers who run online benefits platforms for employers.

The catch (with the notice's own words):
  • Platform must meet Ofcom's security standards Technical specification in line with Ofcom Security Requirements
  • Must support single sign-on for staff Single Sign On capability

Written with AI from the official notice. Check the notice before relying on it.

What the buyer says

Ofcom has a requirement for the provision of an end-to-end flexible benefits administration service for up to five years from July 2027. As a minimum, the service must deliver the following: 1. SCHEME ADMINISTRATION • Management of annual and open enrolment processes. Annual enrolment window currently held in November for benefits effective 1 January • Management of in year enrolment for new starters and life events • Timely and accurate monthly payroll deduction reporting in the agreed format in accordance with monthly processing timelines • Timely and accurate monthly provider reporting of colleagues in the agreed format to benefit providers in order to provide a seamless service to colleagues for onward enrolment in relevant benefits at the correct choice level • Communications functionality to inform colleagues on key process issues such as enrolment process • 1st line query management from colleagues and Ofcom Team within pre-agreed SLA • Build Benefit changes as and when required • Communications with members regarding workflow of benefit choices • Confirmation communication of benefit choices when confirmed • Management of pension re-enrolment on a three yearly cycle 2. PLATFORM • Maintenance of online benefit platform and all information held on it • Helpdesk functionality and for registration and access issues on benefit platform if not SSO • Cloud platform to enable colleagues select their benefits, and to find out information on each benefit • Ofcom would want to understand platform capability in modelling cost effect of benefits selected including whether tax and NI implications can be shown • Provide online Total Reward Statements • Single Sign On capability • Technical specification in line with Ofcom Security Requirements • Ability for the platform …

Read the official notice Tender documents

Getting the documents

ofcom.bravosolution.co.uk (the buyer's own site, usually free to register).

Procedure: Open procedure (Open: anyone can bid, in one stage). Published 19 Oct 2026.

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