Planned procurement · Notice 085488-2026
Victim & Citizen Engagement Technology Solution
- Value
- £80m
- Stage
- Early notice
- Where
- London
- Lots
- 1
- Suitable for SMEs
- Yes, says the buyer
- Contract
- 3 May 2027 – 2 May 2031
In plain English
BlueLight Commercial is sounding out the market ahead of a possible future contract for software that keeps victims and members of the public updated from first contact with a police force through to case closure, integrating with police systems such as Command and Control and Records Management. This is information gathering only, not a call for bids; any contract would run roughly May 2027 to May 2031 with an estimated value of £80m.
Good fit for: Software firms building citizen contact, case-update or customer engagement platforms, especially with police or emergency services integration experience.
- Solution must integrate with police systems such as Command and Control and Records Management Systems
- Communications must be auditable and align with the Victims' Code
- Procurement route and timing not yet decided, so no guarantee a contract will follow
- Very large estimated value (£80m) across all UK forces, suggesting national-scale delivery capacity
Written with AI from the official notice. Check the notice before relying on it.
What the buyer says
Further to the UK1 Pipeline Notice published on 19th November 2025 by BlueLight Commercial Limited (ref: 2025/S 000-077692) in relation to a Victim & Citizen Engagement Technology Solution which will be used by UK law enforcement agencies, this UK2 Preliminary Market Engagement Notice is issued to inform the market of a potential future opportunity. This Pre-Market Engagement Notice is issued solely for the purposes of information gathering and engagement with the market. It does not constitute a call for competition and create any obligation on the Authority to proceed with a procurement exercise, or enter into any commercial arrangement. Please note the procurement route and anticipated publication date for this opportunity are yet to be determined. These elements will be confirmed following completion of the market engagement process and development of the Authority’s commercial strategy. Any future procurement will be subject to separate formal notice and the publication of full procurement documentation via the Find a Tender Service (FTS). BlueLight Commercial Limited (BLC) are conducting Preliminary Market Engagement to gain a better understanding of the market, supplier appetite, capacity, and capability, as well as perceived risks and opportunities. Any learnings will be used to formulate the associated procurement strategy. BLC work in collaboration with blue light organisations to maximise commercial benefit to UK emergency services. The focus of this solution will be improving Victim & Citizen Engagement, building trust and confidence, reducing demand within control rooms, and reducing the costs of serving the public by using innovative software to keep both victims and citizens more engaged. The aim is to ensure all forces have access to the most effe…
Procedure: not stated. Published 9 Sep 2026.
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