Open tenders / Health & social care
Open tender · Notice 100678-2026
Provision of Independent Health Complaints Advocacy Service
- Value
- £300k
- Closes
- 23 Nov 2026 (15 days)
- Where
- London
- Lots
- 1
- Suitable for SMEs
- Yes, says the buyer
- Contract
- 1 Apr 2027 – 31 Mar 2030
In plain English
London Borough of Brent wants a supplier to run an independent health complaints advocacy service, helping clients, their families or carers through NHS and social care complaints processes. The contract runs from 1 April 2027 to 31 March 2030 in London, with a possible extension of up to 2 years, and is estimated at £300,000.
Good fit for: Advocacy or support charities and small firms experienced in helping people with health and social care complaints.
Written with AI from the official notice. Check the notice before relying on it.
What the buyer says
This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution. The service will also support clients’ complaints concerning health and social care services. The service will support the client through the appropriate complaints processes of the service they accessed. The key aspect of the role of the service is the focus on empowering and supporting clients, their family, carer or representative. Contract Start Date: 1 April 2027 Contract End Date: 31 March 2030 Possible Extension up to 2 years
Getting the documents
procontract.due-north.com (the buyer's own site, usually free to register).
Procedure: Below threshold - open competition (Open: anyone can bid (a lower-value contract with lighter rules)). Published 23 Oct 2026.
What similar contracts went for
Similar contracts went for £275k to £1.4m (3 since 2025; 2 won by small firms).
| Contract | Won by | Value | Awarded |
|---|---|---|---|
| Delivery of the Isle of Wight Council's responsibilities for IMHA, IMCA, Care Act Advocacy and DOLS Advocacy for Vulnerable Adults, and Health Complaints Advocacy Isle of Wight Council | Swan Advocacy Network | £1.4m | 8 Apr |
| Independent Health and Social Care Advocacy for Adults Bath & North East Somerset Council | The Advocacy People SME | £1.2m | 2 Apr |
| Lot 2 - Provision of an Independent Complaints Advocacy Service North East Lincolnshire Council | Name withheld SME | £275k | 24 Jul |
From the award notices on Find a Tender and Public Contracts Scotland. Values are as each notice states them and cover the contract's whole term: most notices give the value before VAT, but about one in seven gives only a figure including VAT. AI picked these as the same kind of work and can be wrong, so check what each one included before you price.
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