Planned procurement · Notice 088758-2026
Avaya Aura Contact Centre System Replacement
Greater Manchester Combined Authority
- Value
- Value not stated
- Stage
- Early notice
- Where
- North West
- Lots
- 1
- Suitable for SMEs
- Yes, says the buyer
- Contract
- 1 Jan 2029 – 31 Dec 2034
In plain English
Greater Manchester Combined Authority, buying on behalf of Greater Manchester Police, is asking suppliers for information about options to replace its Avaya Aura Contact Centre system, which routes 999 and 101 calls and serves roughly 1,000–1,500 users. Any resulting contract is shown as running from January 2029 to December 2034; this notice is an information-gathering exercise, not a live tender.
Good fit for: Contact centre telephony providers and integrators with experience of mission-critical or emergency services systems.
Watch out: Supports emergency 999/101 call handling for a police force, so high resilience and likely police security vetting come with the territory (not detailed in the notice); Large user base of around 1,000–1,500 users on a single lot; No value, deadline or procedure stated, so the route to a contract is unclear
Written with AI from the official notice. Check the notice before relying on it.
What the buyer says
Greater Manchester Combined Authority (GMCA), as the contracting authority for Greater Manchester Police (GMP), would like to hear from suppliers willing to share information about possible replacement solutions for its current Avaya Aura Contact Centre (AACC) system for the management its telephony platform. AACC is a critical component of the telephony platform, enabling the routing of emergency (999) and non-emergency (101) contact to GMP call handlers within its Force Contact, Crime, and Operations branch (FCCO). The system is also used by GMP’s Cell Allocation Unit, Estates team, and IT Service Desk, equating to between roughly 1000-1500 users (not concurrent users).
Procedure: not stated. Published 18 Sep 2026.
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