Open tender · Notice 089879-2026
System Integrator: Billing and CRM
- Value
- £10m
- Closes
- 18 Dec 2026 (40 days)
- Where
- North West
- Lots
- 1
- Suitable for SMEs
- Not stated
- Contract
- 19 Apr 2027 – 18 Apr 2032
In plain English
United Utilities Water wants a systems integrator to deliver its new billing and CRM target end state, covering solution design, configuration, integration, data migration, testing, deployment, transition, hypercare and ongoing support and maintenance. The contract runs five years from 19 April 2027 to 18 April 2032, with an estimated value of £10m.
Good fit for: Established IT systems integrators with utility billing and CRM implementation experience.
- Single lot worth around £10m over five years, so no smaller parcels of work
- Work sits in a regulated water utility environment covering billing accuracy, revenue assurance and regulatory compliance
- Buyer is using a competitive flexible procedure, so expect multiple stages and detailed submissions
Written with AI from the official notice. Check the notice before relying on it.
What the buyer says
System Integrator (SI) to support the implementation of the target end state for United Utilities. The appointed supplier will be responsible for delivering end-to-end systems integration services, including solution design, configuration, integration, data migration, testing, deployment, transition to the future-state operating model, hypercare, and ongoing support and maintenance. As a critical capability within a regulated utility environment, the target end state must support accurate billing, revenue assurance, regulatory compliance, operational efficiency, an enhanced customer experience, and the modernisation of business processes through the adoption of leading industry practices.
Getting the documents
uk.eu-supply.com (the buyer's own site, usually free to register).
Procedure: Competitive flexible procedure (Flexible: the buyer sets the stages, often a shortlist first, then bids). Published 23 Sep 2026.
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