Planned procurement · Notice 093776-2026
Enquiry & Customer Management
- Value
- £3m
- Stage
- Early notice
- Where
- North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West
- Lots
- 1
- Suitable for SMEs
- Yes, says the buyer
- Contract
- 2 Aug 2027 – 31 Jul 2030
In plain English
Anchor Hanover Group, England's largest not-for-profit provider of housing and care for older people, wants a system or service to manage enquiries, admissions and occupancy across its 120 care homes, from first contact through to accepted admission. The contract is worth around £3,000,000 and runs from 2 August 2027 to 31 July 2030.
Good fit for: Software or CRM providers specialising in care/housing enquiry, admissions or occupancy management systems.
Written with AI from the official notice. Check the notice before relying on it.
What the buyer says
Anchor Hanover Group is England’s largest not-for-profit provider of housing and care for older people, operating 120 care homes across England. These services support over 6000 older people with a range of residential care needs where safety, dignity, independence, accessibility and regulatory assurance are central to day-to-day operations. The required services will be managing enquiries, admissions and occupancy from initial contact to accepted admission. This will be through dedicated enquiries and admissions products, CRM-led approaches, broader care technology platforms or integrated partner models.
Procedure: Competitive flexible procedure (Flexible: the buyer sets the stages, often a shortlist first, then bids). Published 5 Oct 2026.
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