Open tenders / Health & social care
Planned procurement · Notice 093858-2026
Direct Payment Support Service
- Value
- £662k
- Stage
- Early notice
- Where
- North East
- Lots
- 1
- Suitable for SMEs
- Yes, says the buyer
- Contract
- 1 May 2027 – 1 May 2030
In plain English
Newcastle City Council wants a provider to run a Direct Payment Support Service helping adults, children and carers in Newcastle manage direct payments, covering advice, budgeting, employment support (hiring and paying Personal Assistants), safeguarding and workforce development. The contract runs from 1 May 2027 to 1 May 2030, worth an estimated £661,917.
Good fit for: Social care support or advice organisations experienced in direct payments and personal assistant employment schemes.
- Must have a permanent base in Newcastle
Have a permanent base within Newcastle
- Must support DBS checks and safeguarding processes
Promote safe recruitment Support DBS applications Attend safeguarding meetings when required
Written with AI from the official notice. Check the notice before relying on it.
What the buyer says
Newcastle City Council is seeking to appoint an organisation to provide a Direct Payment Support Service to adults, children and carers who use, or are considering using, direct payments to purchase or arrange services. Direct payments can be used to purchase care and support service to meet the care and support needs of the person and carer. Direct payments do involve additional complexity and responsibility for the service user and therefore many need some support and/or advice. The Direct Payment Support Service Newcastle City Council are procuring will: -Information and Advice Explain the benefits and responsibilities of direct payments to Service Users Assist with budgeting and expenditure decisions Provide information about the range of services that provide payroll, insurance and pensions and signpost direct payment users. -Employment Support Provide advice on becoming an employer Support payroll, tax, insurance and pensions Supply employment templates Assist recruitment and selection of Personal Assistants Operate a matching service where appropriate Assist with all aspects of pension auto-enrolment Promote safer employment by encouraging and facilitating the completion of enhanced DBS -Safeguarding and Compliance Promote safe recruitment Support DBS applications Attend safeguarding meetings when required Report and escalate risks to vulnerable adults, children and public funds. -Workforce Development Advise on training for Direct Payment users and Personal Assistants Promote professional development and competency frameworks -Other requirements Provide advice and practical assistance on request to social care professionals when needed Have a permanent base within Newcastle Expected usage: 487 adults are currently receiving a direct payment in Newcastle In the f…
Procedure: not stated. Published 5 Oct 2026.
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