Open tender · Notice 102300-2026
26-011 - Emergency Call Monitoring Services
- Value
- £224k
- Closes
- 27 Nov 2026 (19 days)
- Where
- East of England
- Lots
- 1
- Suitable for SMEs
- Yes, says the buyer
- Contract
- 1 Apr 2027 – 31 Mar 2029
In plain English
Broadland Housing Association and Orwell Housing Association want a supplier to provide an emergency call monitoring telephone answering service in the East of England. The contract is expected to run from 1 April 2027 to 31 March 2029, with an estimated value of £224,000 and bids due by 27 November 2026 at 12:00.
Good fit for: Alarm monitoring or telecare call centres able to answer emergency calls for housing providers.
Written with AI from the official notice. Check the notice before relying on it.
What the buyer says
This Invitation to Tender (ITT) from Broadland Housing Association Limited (Broadland) and Orwell Housing Association (Orwell) is issued to potential suppliers (tenderers) for the purpose of submitting a tender for the supply of an Emergency Call Monitoring telephone answering service. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Norwich:-Alarm-systems./5G58NSYZDQ To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/5G58NSYZDQ
Getting the documents
delta-esourcing.com (the buyer's own site, usually free to register).
Procedure: Competitive flexible procedure (Flexible: the buyer sets the stages, often a shortlist first, then bids). Published 28 Oct 2026.
What similar contracts went for
Similar contracts went for £360k to £441k (2 since 2026; 1 won by small firms).
| Contract | Won by | Value | Awarded |
|---|---|---|---|
| 24hr Call Monitoring Services Westminster City Council | Taking Care Personal Alarms Limited SME | £441k | 22 Sep |
| Community Alarms 2026-28 – Lot 1 Monitoring and Response and Call Handling Lot 2 Provision of Equipment Central Bedfordshire Council | Careium UK Limited | £360k | 20 Jan |
From the award notices on Find a Tender and Public Contracts Scotland. Values are as each notice states them and cover the contract's whole term: most notices give the value before VAT, but about one in seven gives only a figure including VAT. AI picked these as the same kind of work and can be wrong, so check what each one included before you price.
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