Open tender · Notice 104437-2026
Chiltern Rail - Performance, Delay & Incident Management System
Chiltern Rail Limited
- Value
- £1.9m
- Closes
- 30 Nov 2026 (22 days)
- Where
- London
- Lots
- 1
- Suitable for SMEs
- Not stated
- Contract
- 1 Jul 2027 – 1 Jul 2032
In plain English
Chiltern Rail Limited wants a supplier to provide, set up, connect, host and support a new system for tracking train performance, delays and incidents, replacing its current Compass system. The contract is expected to run for five years, with an option to extend by up to two more, and is worth an estimated maximum of £1,900,000 excluding VAT over the full seven years; bids close on 30 November 2026.
Good fit for: Software firms that build or supply operational performance or incident management systems, ideally with rail or other live-operations experience.
- One supplier must deliver the whole solution
Chiltern Rail requires a complete end-to-end solution.
- Must take responsibility for any third-party components
provided that the Supplier takes responsibility for delivery and ongoing support of the complete requirement.
- Must work in a live railway environment
The solution must support use within a live railway operational environment
Written with AI from the official notice. Check the notice before relying on it.
What the buyer says
Chiltern Rail is seeking to procure a Performance, Delay and Incident Management System to replace its existing Compass solution. The requirement includes the provision, implementation, configuration, integration, data migration, testing, training, hosting, support and ongoing maintenance of a system capable of supporting Chiltern Rail's operational performance, delay management, incident and event management, and associated action-tracking requirements. The solution must support use within a live railway operational environment and integrate, where required, with relevant railway, operational and corporate systems. Chiltern Rail requires a complete end-to-end solution. This may comprise a single integrated system or an integrated combination of modules, systems and/or third-party components, provided that the Supplier takes responsibility for delivery and ongoing support of the complete requirement. The anticipated contract term is five years, with an option for Chiltern Rail to extend the contract by up to a further two years. The estimated maximum value of the procurement is £1,900,000 excluding VAT over the full potential seven-year term, inclusive of the optional two-year extension period. The detailed functional, technical, implementation and service requirements are set out in the procurement documents.
Getting the documents
marketdojo.com (the buyer's own site, usually free to register).
Procedure: Competitive flexible procedure (Flexible: the buyer sets the stages, often a shortlist first, then bids). Published 3 Nov 2026.
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